http://blog.messagetech.com Empowering Voice with Hosted IVR and Speech Recognition Thu, 20 May 2010 21:59:29 +0000 http://backend.userland.com/rss092 en Recently I have been following a lively discussion on the VUID group, titled “Are we the orchestra on the Titanic?” It began with a post from the inimitable Phillip Hunter containing a link to Robert Fortner’s blog: Rest in Peas: The Unrecognized Death of Speech Recognition His premise is that the ... http://blog.messagetech.com/?p=205 >офис обзавежданеtoo often IVR systems get blamed for a poor user experience. The impulse to blame the user interface for a poor customer experience is common, and quick to gain traction (everyone's got a favorite IVR-flaw story). Unfortunately, many people don't take into account the type of device being used ... http://blog.messagetech.com/?p=202 A couple of months ago we dropped our traditional landline and began using the AT&T U-verse voice service. Shortly after that I discovered my wife’s unusual superpower.  It started innocently enough - we chat on the phone a few times during a day. That’s normal, right? I should mention my wife ... http://blog.messagetech.com/?p=198 A new patent has been awarded to Charles Humble of the National Institute for Truth Verification (NITV) that establishes numerical values to stress levels experienced when lying, even using recorded speech. Read the entire article here. The NITV markets the Computer Voice Stress Analyzer (CVSA I and CVSA II) , ... http://blog.messagetech.com/?p=190 Often times when you set out to buy that shiny new or used car, things don’t go exactly as planned.  In the same way, finding the right IVR hosting partner can be a tricky business.  Like buying a car, if you walk into the IVR world without doing your research, ... http://blog.messagetech.com/?p=165 Many of you have probably spent a few days or possibly even a few weeks recently, lying on your back staring at the sky. With any luck there was just a sea of never ending blueness that made you relaxed and happy to be at the beach/pool/lake/mountain top or wherever ... http://blog.messagetech.com/?p=156 Recently a fellow VUI designer, Caroline Leathem, asked for volunteers to take a survey on outbound contact perception. You can take it here. In particular, she wanted callers from outside the U.K. to express their opinion on how they preferred to be contacted in a variety of situations. The options were: ... http://blog.messagetech.com/?p=147 In the IVR world we all know what a fat finger is. Just in case you haven't heard the term before, it works like this: A caller dials a telephone number like 1-800-MYBANK1 to check their balance but they optical amplifier fat finger the number and accidentally dial 1-800-MYBANK2. ... http://blog.messagetech.com/?p=130 When you think about Search today, most people simply “Google”. However Yahoo is trying hard to catch up and recognizing that the desktop war is over; they are focusing their attention on the mobile platform. Their belief is that Search will become much more of a mobile application in the ... http://blog.messagetech.com/?p=124 Susan Hura wrote an interesting article for SpeechTech magazine discussing the critical requirement that a VUI designer really understands the business logic used in all of the different interaction channels offered by a client. It is worth reading just for that discussion alone. She always has good insights. FYI, I ... http://blog.messagetech.com/?p=116